Recovering Outstanding Renter Property Damage Costs
We help landlords recover monies owed once possession has been regained. Please note: we assist with debt recovery only, not repossession.
Before You Begin
After you have regained possession, arrange a full check-out inventory with photographs. Compare it to the original inventory, allowing for fair wear and tear. If the property is not returned in acceptable condition, you can pursue the difference we will help you quantify and recover it.
We can introduce trusted providers for:
- End of tenancy cleaning (including garages, carpets, windows, doors and light fittings)
- Painting and Decorating
- Plumbing and gas works
- Electrical repairs
How do we do it?
Documents Required
To begin your claim, please ensure you have the following documents ready to upload with your instruction:
- A copy of the signed tenancy agreement
- A statement of account showing all rent payments received and any arrears outstanding
- Quotes and invoices for any remedial works or damage repairs
- Details of any guarantors listed on the tenancy agreement
- Copies of all communication between the landlord and tenant (including letters, emails, and messages relevant to the claim)
Providing these documents in full at the outset helps us assess your claim efficiently and improves the likelihood of a successful recovery.
What You Need To Do
- Obtain formal quotations (not estimates) for cleaning/repairs, including garages and gardens. Contact us if you’d like contractor recommendations.
- Register your claim with MyDeposits, if applicable. Any amount above the deposit must be pursued separately (applies to existing tenancies)
- Submit your claim on our website Click “Instruct Us Online” button below and upload your documents.
What Happens Next
Our team will assess your claim. If it is likely to succeed in court, we will issue an invoice for the initial fee.
Once paid, we instruct a trace agent to confirm the debtors’ address and (where possible) employment details. Tracing can take up to three months from the tenant’s move-out date.
- Debt assigned to Kings Ransom
- Initial Letter Sent
- Final notice (after 7 days if no response)
- Litigation warning (after another 7 days)
- “Want Court” email sent to you for authorisation
Upon your approval, we commence litigation and request payment of applicable court fees (claim form, hearing fee and any chosen enforcement fees, although not all at once). In the event of a counter claim, we apply for you to be added as a Part 20 Claimant, so any liability is directed to you rather than Kings Ransom.
Fees
- Initial fee – Payment before Action starts
- Debt amount up to £5000 – £500
- Debt amount over £5000 – £750
- Success Fee: 20% of recovered sums, in addition to the initial fee.
We will seek to recover costs from the debtor, however, unless permitted by your tenancy agreement, UK law does not guarantee this.
If the debtor relocates after our initial trace, a further trace fee of £96 is applicable. This can be added to the debt before a County Court Judgement.
Recommended Tenancy Agreement Clause
To allow us to reclaim our fees from the debtor, you are able to use the following tenancy agreement clause.
“The Tenant shall accept the Terms and Conditions as set out as part of this agreement.
The Landlord reserves the right to recover from the Tenant all costs and expenses (including legal costs) incurred in collecting any overdue amounts, including when assigned to the Landlord’s contracted debt collectors, both before and after judgment.
This agreement shall be binding upon both parties, their successors, and assignees.”
Receiving Payment
Funds recovered are remitted to you on the following Monday or Tuesday after receipt (allowing for Bank Holidays), with our fees deducted at source.